FAQ

Q: Where can the product be used?

A: Our products are commonly used in yachts, motorboats, surfboards, go-karts, RVs, spas, swimming pools, outdoor sports, and more. We look forward to exploring new applications in the future.

Q: What adhesive is used for the product?

A: We offer different types of adhesives to choose from. Currently, our products use a strong adhesive that has been tested and proven to be the most suitable for this type of product, with excellent adhesion. If you have specific adhesive requirements, customized options are available with possible price variations.

Q: How can I obtain samples?

A: You can contact our online customer service or email us at support@ktguomei.com to request samples.

Q: Is there a charge for samples?

A: We are happy to provide free samples, and you only need to cover the shipping cost.

Q: How can I purchase custom products?

A: We can customize products according to your specific requirements, including size, color, thickness, hardness, pattern, texture, and adhesive. For customization inquiries, please contact our online customer service or email us at support@ktguomei.com.

Q: How can I check my logistics information?

A: If you have not received your order within 7 working days, please contact our online customer service or email us with your order number for assistance.

Q: How to install the product, and is there installation guidance?

A: Our products are suitable for DIY installation, which is simple and easy to handle. If you encounter any difficulties during installation, please contact our online customer service for installation guidance.

Q: What should I use for cutting the product?

A: For best results, please use a razor with a new blade.

Q: How should the product surface be cleaned?

A: Ordinary stains can be easily cleaned with soap, hot water, and a stiff brush. For stubborn areas, household cleaning products can be used. Avoid using acidic cleaners.

Q: How long can the product last?

A: With proper maintenance and care, our products can typically last 1-5 years.

Q: Is the product suitable for pets?

A: While we love animals, our products are made of EVA foam, which can tear if scratched or clawed enough, so we cannot guarantee protection against pet damage.

Q: What preparations are needed before use?

A: Upon receipt, please unroll and flatten the product and place heavy objects on it for 1-2 days. Before installation, clean the entire installation area thoroughly and ensure it is completely dry.

Q: How to remove the product if no longer in use?

A: You can use a utility knife to cut into one corner, then grab and pull it off. Some areas may have tighter adhesion and may require repeated attempts or the application of a small amount of acetone to assist in delamination.